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As of mid-June, RTE is offering all its industrial customers a new Incident Notification service. This is an extremely valuable feature that will be gradually extended to the entire customer base.
The service was tested for several months in close collaboration with some twenty customers in France’s PACA and Great West regions. This “pilot” phase was carried out in conjunction with the smart grids projects (i.e. the “FlexGrid” and “Smile” projects) of the New Industrial France initiative. On 13 June, the Incident Notification service was officially extended to some 500 industrial sites connected directly to the transmission grid. The purpose of the service is to alert customers, by e-mail or text message in near-real time, to incidents that could impact their operations (i.e. outages or voltage dips).
“This feature was eagerly awaited by our customers,” affirmed Nicolas Trinchant, who is responsible for this project at RTE. The alert helps customers decide on the origin of the malfunction (either our network, or their own facilities). This spares them from conducting unnecessary investigations or, conversely, encourages them to look for the cause of the outage at their own facilities. This is more efficient and saves time.” In fact, the service was not developed haphazardly. It underwent a “design thinking” phase with the participation of a number of customers (the same customers that participated in the pilot phase).” By the end of the year, the 600 generation sites connected to the transmission grid will also have access to this service. And it will be rolled out to other RTE customers (rail networks and distributors) in early 2018.
“Between now and the end of the year, we also plan to launch a new notification service – once again with our pilot customers – that involves sharing our knowledge of incident risks,” Trinchant continued. “This time, we are working with predictive algorithms to anticipate contingencies that could result from unfavourable weather conditions (storms, strong winds, sticky snow, etc.).” Once they have been alerted, RTE customers could then take the necessary precautions if need be (e.g. by adapting their processes and avoiding operations sensitive to power outages and voltage dips during these risk periods.
- 500. The number of industrial customer sites with access to the new Incident Notification service.
- 4,000. The number of sites that will have access to this service by mid-2018 (i.e. 500 industrial sites, 600 generation sites directly connected to the transmission system, 500 rail network sites and 2,300 source substations).
June 26, 2017