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Our representatives, distributed across the territory, ensure a close relationship with our customers.

Your account manager


If you are already a customer, go to your "My contacts" area to get your account manager contact details”.  
As part of each market services, your account manager is your main point of contact for any subject relating to your activity on the electric power system. He or she monitors your contracts and provides support for your projects.

Sales division

At the national level, the key account management group is responsible for liaising with the purchasing divisions of the groups and the representative bodies (e.g. professional unions, consumer associations...).

Locally, the 8 customer services and 2 customer services in charge of data, invoices and contracts, distributed across the territory, ensure a close relationship with clients.

For any questions concerning your electricity market activities, please contact the St-Denis market services:

St-Denis market services

22 boulevard Finot
93200 SAINT-DENIS
Tél. : +33 1 41 66 70 00
Email : marketservices@rte-france.com

You may contact your account manager for any questions concerning your contracts, your access to the network, the quality of your electricity, your maintenance work or connection:

Lille customer service

913 avenue de Dunkerque - BP 427
59160 LOMME
Tél. : 03 20 22 67 63
Email : commercial-lille@rte-france.com

Lyon customer service

Immeuble VillaRte
1 rue Crepet
69007 LYON
Tél. : 04 27 86 32 01
Email : commercial-lyon@rte-france.com

Marseille customer service

82 avenue de Haïfa - CS 70319
MARSEILLE CEDEX 08
Tél. : 04 91 30 96 61
Email : commercial-marseille@rte-france.com

Nancy customer service

8 rue de Versigny - TSA 50216
54608 VILLERS-LES-NANCY
Tél. : 03 83 92 23 23
Email : commercial-nancy@rte-france.com

Nantes customer service

ZAC de Gesvrine
6 rue Kepler - BP 4105
44241 LA CHAPELLE SUR ERDRE CEDEX
Tél. : 02 40 67 37 21

Email : commercial-nantes@rte-france.com

Saint Quentin en Yvelines customer service

2 square Franklin
Montigny-le-Bretonneux - BP 443
78055 ST QUENTIN YVELINES CEDEX
Email : commercial-sqy@rte-france.com

Toulouse customer service

6 rue Charles MOULY - BP 13731
31037 TOULOUSE CEDEX 1
Tél. : 05 62 14 92 41
Email : commercial-toulouse@rte-france.com

You may contact your account manager for any questions concerning meetering, invoices and contracts:

Lyon customer service in charge of data, invoices and contracts

Immeuble VillaRte
1 rue Crepet
69007 LYON
Tél : 04 27 86 33 01
Email : rte-lyon-accueil-client@rte-france.com

Nantes customer service in charge of data, invoices and contracts

ZAC de Gesvrine
6 rue Kepler - BP 4105
44241 LA CHAPELLE SUR ERDRE cedex
Tél. : 02 40 67 37 21
Email : rte-nantes-accueil-client@rte-france.com

If you represent your company at the national level (energy purchases, consultation…), you may contact the key account management group:

Key account management group

7 C Place du Dôme
Immeuble Window
PUTEAUX
92073 Paris La Défense Cedex
Email : RGC-du-DC.DC@rte-france.com

La Hotline

For all technical aspects related to the information system or any question concerning the public data on the customer service portal, contact the RTE hotline.

International phone number for customers based abroad (free service) : +800 80 50 50 50

Phone number for customers based in France only: 0810 80 50 50

Email rte-hotline@rte-france.com

Connection department

The Connection department handles your requests relating to the connection of a 12 MW or more generation facility: rte-fcent-dp-raccordement@rte-france.com.

For projects concerning generation facilities of 12 MW or less or a consumption facility, please contact the customer service in your geographical area.

For any other query, please liaise with your distribution system operator.

Le service Marketing

For any questions concerning the information published on the RTE customer service portal, you may write to us at rte-marketing@rte-france.com.