Description

Customers having signed up for Qualité tension+ or Sup Quali+ services can use this service to view the data recorded during a voltage event (voltage dips, overvoltage, outage) from the voltage quality measuring devices installed on their feeds. For each of the customer's technical monitoring points, the following data is available:

• The type of event;
• The voltage values at 10 min intervals, as well as the extreme variations;
• The timestamp of the event as well as its duration;
• The line voltage concerned by the event.

The data are remotely-read by RTE at night and made available from the next day. In accordance with the IEC 6100-4 standard, events are time-stamped in universal time. 

The list of the last recorded voltage events at a given service point can be accessed via the "View" category in the "My Services" tab.

View the list of the latest voltage events

To view the list you need to use the filters in the left panel to set up your query for a maximum period of 3 days.

The list will be in a table format with the following data:

• Type of disruption
• Voltage
• Date and time of the start of the event
• Date and time of the end of the event
• Extreme
• Variation
• Duration of the event
• The details of a disruption in the form of a graph

View the values recorded during a voltage event in the form of a graph

You can view the details of a disruption by clicking "View" to access the graph of the voltages recorded during that event.

Download the list of the latest voltage events

The service allows you to download the list of recent voltage events using the icon in the upper right corner of the event list.

Download the values recorded during a voltage event

Once the graph for a voltage event is displayed, the data for an event can be downloaded using the icon in the upper right corner of the graph.

What you need to know

If your account is linked to more than one company and/or establishment, there are two filters in the upper left corner to select the company and establishment for which you wish to view the list of voltage events recorded by your quality measuring device.

Your Service Portal administrator can configure your company’s users’ access rights to the service via the "Administration" menu, "Groups" page.

Contact

For authorisation requests, please contact your company’s administrator responsible for managing the Service Portal.

 For any queries, please contact your account manager.

For any technical issues, please contact RTE's Customer Hotline by email (rte-hotline@rte-france.com) or by phone (0810 80 50 50).